1. Introduction
Topsfare ("we," "us," "our") is committed to protecting your privacy and ensuring that your personal information is handled lawfully, transparently, and securely in accordance with applicable U.S. privacy laws.
This Privacy Policy helps you understand how we collect, use, disclose, store, and protect your personal information when you interact with us via:
- check_circleOur websites and booking platforms
- check_circleOur mobile applications
- check_circleCustomer service channels (phone, email, chat)
- check_circleSocial media pages we operate
- check_circleMarketing communications or promotional content
- check_circleAll travel, booking, and related services we provide
- check_circleAny other tools, platforms, or systems we use to deliver our service (collectively, the "Services").
By using our Services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We only collect personal information you voluntarily provide when:
- chevron_rightCreating an account or profile
- chevron_rightMaking a booking or reservation
- chevron_rightEntering payment details
- chevron_rightCompleting an inquiry, feedback, or contact form
- chevron_rightSubscribing to our newsletters or promotions.
- chevron_rightContacting our customer support
- chevron_rightParticipating in surveys or loyalty programs
This may include:
- checkFull name
- checkEmail address
- checkPhone number
- checkResidential or mailing address
- checkDate of birth
- checkGender (if needed for travel)
- checkPassport or identification information
- checkNationality and visa details
- checkTravel preferences and special requests
- checkTransaction and payment information
- checkSpecial assistance needs
We only request the information required to process your travel arrangements.
2.2 Sensitive Information
We may collect sensitive information only when:
- chevron_rightRequired for your travel arrangements, and
- chevron_rightis provided by you voluntarily or with your express consent.
This includes:
- checkHealth/medical details needed for travel
- checkDisability or mobility assistance requirements
- checkDietary preferences related to religion or culture
- checkOther sensitive information you choose to provide
Sensitive data is handled with additional safeguards.
2.3 Information Collected Automatically
When you use our website, app, or any digital services, we may automatically collect the following:
- checkIP address
- checkDevice type, operating system, and browser details
- checkUsage data such as pages viewed, time spent, links clicked
- checkLocation data (if enabled)
- checkCookies, pixels, analytics identifiers
We use this information to
- chevron_rightUpgrade website/app performance
- chevron_rightEnhance your experience
- chevron_rightAnalyze usage trends
- chevron_rightPrevent fraud and ensure security
You may manage cookies through your browser settings.
2.4 Information From Third Parties
We may get information from:
- checkAirlines and other travel partners
- checkPayment processors, sources, and financial institutions
- checkMarketing or analytics partners
- checkFraud-prevention platforms and services
- checkPublic sources such as social media
- checkFamily, friends, agents, or employers make bookings on your behalf
If someone delivers your information without your knowledge, inform us immediately.
3. How We Use Your Personal Information
We use your Information while:
- check_circleProcessing your bookings, reservations, payments, and cancellations.
- check_circleProviding confirmations, tickets, and itineraries.
- check_circleDelivering customer support and service updates.
- check_circleEnhancing user experience.
- check_circleConducting business analytics and upgrading services.
- check_circleEnsuring security and preventing fraud.
- check_circleMarketing communications, subject to your opt-out rights.
4. Sharing and Discussing Personal Information
We keep your personal information safe and do not sell it by any chance. We share your data only when necessary and in compliance with all legal obligations and safety standards. It generally includes sharing your required information with airlines.
5. Data Security
We take some administrative, technical, and physical measures ensuring to protect your information, including:
- checkEncryption
- checkSecure servers and firewalls
- checkAccess controls
- checkEmployee training
- checkContinuous security monitoring
We will notify you in accordance with U.S. state breach-notification laws if we reasonably believe that any data breach may cause harm.
6. Cookies & Tracking Technologies
We use cookies, pixels, and other similar tools to:
- checkOperate our website
- checkEnhance performance
- checkAnalyze user behavior
- checkPersonalise experiences
You are free to make adjustments to your cookie performance in your browser.
7. Children's Privacy
We do not intend to offer our services to those under 18 and do not knowingly collect data from minors without their parents' consent.
Questions about your privacy?
Reach our team and we'll be glad to help with any request or concern.